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| 05.10.2014, 23:40 |
Although I left university with a good degree, I
suddenly found that it was actually quite hard
to find a job. After being unemployed for a
few months, I realised I had to take the first
thing that came along or I’d be in serious
financial difficulties. And so, for six very long
months, I became a market research telephone
interviewer.
I knew it wasn’t the best company in the world
when they told me that I’d have to undergo
three days of training before starting work, and
that I wouldn’t get paid for any of it. Still, I knew
that the hourly rate when I actually did start full
time would be a lot better than unemployment
benefit, and I could work up to twelve hours a
day, seven days a week if I wanted. So, I thought
of the money I’d earn and put up with three
days of unpaid training. Whatever those three
days taught me – and I can’t really remember
anything about them today – I wasn’t prepared
for the way I would be treated by the
supervisors.
It was worse than being at school. There were
about twenty interviewers like myself, each
sitting in a small, dark booth with an ancient
computer and a dirty telephone. The booths
were around the walls of the fifth floor of a
concrete office block, and the supervisors sat in
the middle of the room, listening in to all of our
telephone interviews.We weren’t allowed to talk
to each other, and if we took more than about
two seconds from ending one phone call and
starting another, they would shout at us to hurry
up and get on with our jobs.We even had to ask
permission to go to the toilet. I was amazed how
slowly the day went. Our first break of the day
came at eleven o’clock, two hours after we
started. I’ll always remember that feeling of
despair when I would look at my watch
thinking, ‘It must be nearly time for the break’,
only to find that it was quarter to ten and that
there was another hour and a quarter to go.My
next thought was always, ‘I can’t believe I’m
going to be here until nine o’clock tonight.’
It wouldn’t have been so bad if what we were
doing had been useful. But it wasn’t. Most of our
interviews were for a major telecommunications
company.We’d have to ring up businesses and
ask them things like, ‘Is your telecoms budget
more than three million pounds a year?’ The
chances are we’d get the reply,‘Oh, I don’t think
so. I’ll ask my husband. This is a corner shop.
We’ve only got one phone.’And so the day went
on.
The most frightening aspect of the job was that
I was actually quite good at it. ‘Oh no!’ I
thought. ‘Maybe I’m destined to be a market
researcher for the rest of my life.’ My boss
certainly seemed to think so. One day – during
a break, of course – she ordered me into her
office. ‘Simon,’ she said, ‘I’m promoting you.
From tomorrow, you’re off telecoms and onto
credit card complaints. I’m sure you can handle
it.There’s no extra pay, but it is a very responsible
position.’
Three weeks later I quit. It was one of the best
decisions I’ve ever made.
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